Under general supervision, the Systems Administrator provides support for servers, the system network, networked applications, and IP telephony. Additional duties include providing on-call service, purchasing equipment, and providing technical advice and assistance to management regarding the design, acquisition, and installation of hardware and software to meet strategic needs and deadlines.

• Provides support for the City’s computer network and networked applications and IP telephony.
• Utilizes help-desk ticketing software; processes requests and responds directly or forwards to the next tier of support; provides completion, updates, or other status information via e-mail, in-person, or voice mail.
• Monitors and analyzes the entire network in order to troubleshoot existing problems and identify areas of concern.
• Manage assigned City IT projects by, setting project goals, maintaining project timeframes, coordinating project team members and establishing relationship with vendor liaison.
• Works on projects as a team and individually to complete them within acceptable parameters and expected timeframes, including projects related to new software installation, distribution, and hardware upgrades, and testing new software or trial software.
• Secures information by creating, modifying and disabling Active Directory user accounts, managing file and folder permissions on network shares, and maintaining VPN security.
• Makes decisions, purchases and provisions City system equipment.
• Provides 24/7 on-call support to City emergency and public agencies including but not limited to Police, Fire, and the Public Library system.
• Maintains the integrity of City data through information security and access management; ensures the security of the information systems, communications lines, and equipment.
• Maintains the backups and restoration of data and regular data library maintenance.
• Manage vendor relationships focusing on scheduling needed servicing, negotiating purchasing, and communicating any product or service-related concerns.
• Provides MDM administration and management to include; end user/device enrollments and deletions, ensuring mobile implementations are in line with City standards, mobile device testing, end user troubleshooting, and providing technical support on all mobile products.
• Search for requested information in City systems, including but not limited to, e-mail, phones, on premises and cloud storage devices to fulfill open records requests. Organize and provide information to requestor upon completion of search.
• Writes and maintain documentation including flow charts, diagrams, user manuals, and installation instructions to ensure proper use of system.
• Keeps up-to-date on new emerging technologies.
• Communicates courteously and professionally and maintains working relationships with others in carrying out job functions.
• Communicates with, and provides advice to, management and others in the work unit regarding decommission of old hardware and software as well as implementation of new technologies.
• Works safely, follows safe work practices, and identifies and reports unsafe work conditions.
• Performs other duties as required or assigned.

• Bachelor degree in computer science or a closely related field.
• Four years of experience in a multi-user environment.
• Equivalent combination of education and/or experience is acceptable.
• Valid driver’s license.
• Ability to create and maintain effective working relationships with peers, superiors, other City departments, vendors, contractors, external government agencies and organizations.
• Strong communication skills, both orally and in writing.

PREFERRED QUALIFICATIONS

• Previous public sector experience in information technology.
• 1 year(s) of Managed Services Provider (MSP) experience.